Terms of Service

These Terms of Service ("Terms") govern your use of the website at ship2balkans.com.au and any logistics or freight forwarding services provided by Ship2Balkans Logistics, part of REM International Group ABN 28 092 812 505 ("we", "us", or "our"). By using our website or services, you agree to these Terms.

1. Services

Ship2Balkans provides Full Container Load (FCL) sea freight, air freight, customs clearance support, and container sales services between Australia and Balkan/European destinations. All services are subject to availability and our acceptance of your booking or quote request.

2. Quotes and Pricing

All quotes provided by Ship2Balkans are estimates based on the information you supply. Final charges may vary due to:

• Changes in carrier rates, fuel surcharges, or currency fluctuations
• Inaccurate cargo descriptions, weights, or dimensions
• Additional customs, quarantine (DAFF), or port charges
• Delays or changes outside our reasonable control

A quote is not a binding contract until confirmed in writing by Ship2Balkans.

3. Client Responsibilities

You agree to:

• Provide accurate and complete cargo information, including correct weight, volume, and description
• Supply all required export documentation in a timely manner
• Comply with all applicable Australian export laws and destination country import regulations
• Not tender prohibited, restricted, or undeclared goods for shipment

4. Liability

Ship2Balkans acts as a freight forwarder and agent. Our liability is limited to the extent permitted by the Australian Consumer Law and applicable international conventions. We are not liable for:

• Loss, damage, or delay caused by the carrier, customs authorities, or events beyond our control
• Indirect, consequential, or economic loss
• Cargo that is incorrectly described, packed, or declared by the client

We strongly recommend arranging appropriate cargo insurance for all shipments.

5. Payment

Payment terms will be agreed at the time of booking confirmation. Invoices are due within the period stated on the invoice. Overdue accounts may incur interest and recovery costs.

6. Force Majeure

We are not responsible for delays or failures to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, port strikes, government actions, pandemics, or carrier disruptions.

7. Intellectual Property

All content on this website — including text, images, logos, and code — is the property of Ship2Balkans Logistics or its licensors. You may not reproduce or use any content without our prior written consent.

8. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

9. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

10. Contact Us

For questions about these Terms, please contact:

Ship2Balkans Logistics
53 Paraweena Drv, Truganina VIC 3029
Email: info@ship2balkans.com.au
Phone: 1300 895 108