Privacy Policy

Ship2Balkans Logistics, part of REM International Group ABN 28 092 812 505 ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit ship2balkans.com.au or use our logistics services.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, company name
• Shipment information — origin, destination, cargo description, weight, volume
• Communication records — emails, quote requests, and contact form submissions
• Usage data — IP address, browser type, pages visited, and time spent on our website (via cookies)

2. How We Use Your Information

We use your personal information to:

• Provide freight forwarding and logistics services
• Respond to quote requests and enquiries
• Process and manage shipments on your behalf
• Send service updates and relevant communications
• Improve our website and services
• Comply with legal and regulatory obligations

3. Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Carriers and agents — shipping lines, freight agents, and customs brokers involved in your shipment
• Government authorities — customs, biosecurity (DAFF), and other regulatory bodies as required by law
• Service providers — IT, communication, and administrative partners who assist us in operating our business

4. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies via your browser settings; however, some features of our site may not function correctly without them.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

6. Access and Correction

Under the Australian Privacy Act 1988 (Cth), you have the right to access and request correction of your personal information. To do so, please contact us at info@ship2balkans.com.au.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top.

9. Contact Us

For any privacy-related questions or concerns, please contact:

Ship2Balkans Logistics
53 Paraweena Drv, Truganina VIC 3029
Email: info@ship2balkans.com.au
Phone: 1300 895 108